Annual Virtual Event

Chad Haftorson

Senior Director - Product Management

Freshworks

Linkedin: https://www.linkedin.com/in/chad-haftorson-0b84a2/

Chad is Senior Director of Product Management for Freshservice where he develops the vision and product strategy for our core ITSM offering, leading execution against our roadmap to bolster our position as the modern, intelligent ITSM solution for the mid-market. Prior to Freshworks, Chad led product management for the Remedyforce product (ITSM offering built on Salesforce) at BMC, as well as leading their platform and integration offerings. Prior to this, he led product management for cloud and on-prem offerings of project portfolio management solutions at Mercury/HP and Innotas. Chad has also held roles in implementation consulting, support, and alliances.

Kenneth Gonzalez

Head of Analyst Relations

Freshworks

Linkedin: http://www.linkedin.com/in/kengon

Ken, often known as "kengon", is a seasoned technology professional and industry-recognized IT Service Management (ITSM) expert. Immediately prior to joining Fresh Works, Ken worked as a Gartner Analyst helping business executives, technology leaders, and their direct reports develop innovative resolutions to their most pressing issues/concerns. He brings subject matter expertise and life experiences to his work, taking a multidisciplinary, people-centric, value-based, results-focused approach.

Leonardo Murillo

Founder/CEO

Cloud Native Architects, Inc

Linkedin: https://www.linkedin.com/in/leonardomurillo/

Leo's career spans over 20 years of evolving technology, from software development and IT operations in the 90s to leading teams building cloud native technology across the world for companies of all sizes, from Silicon Valley startups to Fortune 500s today.
He is passionate about software engineering and artificial intelligence in the age of cloud and the landscape it enables. Leo is a believer in organizational transformation and the role of the open source community in the evolution of technology to empower society.
Having performed as consultant, solutions architect and CTO over his career, Leo has helped organizations overcome business and technology challenges of all kinds.

Preethi Bridgement

Senior Director - Solution Engineering

Freshworks

Linkedin: https://www.linkedin.com/in/preethibridgement/

Preethi is an Enterprise Customer Experience Manager with fourteen years of experience helping public and private sector clients in Australia, New Zealand, South-East Asia, India and Japan. For over ten years she has helped implement customer communications and experience projects, building future long-term strategies. Her philosophy is to be the voice of the customer, putting them at the center of the problem, to understand their pain points, challenges and goals to deliver a better service.

Chad Haftorson

Senior Director - Product Management

Freshworks

Linkedin: https://www.linkedin.com/in/chad-haftorson-0b84a2/

Chad is Senior Director of Product Management for Freshservice where he develops the vision and product strategy for our core ITSM offering, leading execution against our roadmap to bolster our position as the modern, intelligent ITSM solution for the mid-market. Prior to Freshworks, Chad led product management for the Remedyforce product (ITSM offering built on Salesforce) at BMC, as well as leading their platform and integration offerings. Prior to this, he led product management for cloud and on-prem offerings of project portfolio management solutions at Mercury/HP and Innotas. Chad has also held roles in implementation consulting, support, and alliances.

David ‘Tommo’ Tomlinson

Senior Trainer Consultant

QA Limited

Linkedin: https://www.linkedin.com/in/msptrainer

David (aka “Tommo” to his friends) has been around computing and tech since the 1980’s. He has fulfilled numerous roles and worked as a project and service manager in both public and private sectors. For over a decade, he has been helping organisations leverage guidance and frameworks whilst assisting individuals develop their careers. An ITIL V2 Manager and V3 Expert as a V4 Managing Professional, he is also an Ambassador for the DevOps Institute where he was one of the contributors to the Certified Agile Service Manager certification course. A veteran of the Royal Corps of Signals he is married with twin grown up sons.

Anurag Sharma

Senior Product Manager

Zensar Technologies UK LTD

Linkedin: https://www.linkedin.com/in/anuragsharmapro/

Anurag is a seasoned professional with over 15+ years of experience in product management and management consulting. He currently serves as a Sr. Product Manager at Zensar Technologies. Anurag is a published author and a dedicated coach and mentor. Anurag is also an Ambassador for the DevOps Institute, further demonstrating his commitment to industry knowledge and expertise.

David ‘Tommo’ Tomlinson

Senior Trainer Consultant

QA Limited

Linkedin: https://www.linkedin.com/in/msptrainer

David (aka “Tommo” to his friends) has been around computing and tech since the 1980’s. He has fulfilled numerous roles and worked as a project and service manager in both public and private sectors. For over a decade, he has been helping organisations leverage guidance and frameworks whilst assisting individuals develop their careers. An ITIL V2 Manager and V3 Expert as a V4 Managing Professional, he is also an Ambassador for the DevOps Institute where he was one of the contributors to the Certified Agile Service Manager certification course. A veteran of the Royal Corps of Signals he is married with twin grown up sons.

Viswanatha Mehta

Senior Product Manager

Freshworks

Linkedin: https://www.linkedin.com/in/msptrainer

Vish is a highly skilled Field Product Manager with a focus on customer-centric product management. He prioritizes the customer's perspective in tackling challenges, diligently identifying their concerns, addressing issues, and aligning with their objectives. With a track record spanning several years, Vish has played a key role in effectively executing customer communication and experience initiatives, all while developing long-lasting, innovative strategies.

In essence, Vish's mission is to deliver exceptional products that not only meet but exceed the expectations of the people who matter most – the customers.

Kasi Ramanathan

Manager - Solution Engineering

Freshworks

Linkedin: https://www.linkedin.com/in/msptrainer

Kasi Viswanathan is an enterprise solution engineering manager with over eight years of experience in helping public and private sector clients in APMEA, EU & UK and the US, across both customer and employee experience products. He has spent the majority of his time, helping customers and implementing employee experience solutions. His voice stands out as the customers’ advocate in recommending the best practices and solutions in accordance with the industry standards.

Simon Johnson

VP Sales, General Manager & ITSM/CX Expert

Freshworks

Linkedin: https://www.linkedin.com/in/simonjpublic/

Simon leads the Freshworks UK&I operations and revenue strategy, covering the full product stack, across the mid-market and Enterprise. Simon has been part of the global senior management team since joining Freshworks 9yrs ago, and has experienced the company growth from 100 to 5500 employees globally. Simon has built the UKI operation from zero, and having been the first European person in the region, has spearheaded the growth.

Radhika Narayanan

Product Marketer

Freshworks Inc.

Linkedin: https://www.linkedin.com/in/radhika-narayanan/

Radhika Narayanan is a Product Marketer at Freshworks specializing in IT service management (ITSM) solutions. She is passionate about driving a user-centric approach in the IT landscape and is focused on helping businesses streamline their IT management and boost efficiency. She has a penchant for creativity that extends beyond work and can be spotted singing, painting, or baking in her free time.

Sumit De

Lead Solution Engineer

Freshworks

Linkedin: https://www.linkedin.com/in/sumitrde/

Currently a lead solution engineer at Freshworks, Sumit works with multinational organisations to design and implement service delivery, helping them to explore the art of the possible and embark on a digital transformation fit for the modern day. His previous client experience includes supporting customer empowerment and building future proof organisations through technology.